Hamburg 2022 Hotel Booking Terms & Conditions

Individual Bookings

Payment Options & Conditions:

For all rooms a two nights deposit is required to secure the hotel reservation, if not stated differently. Some hotels require full prepayment, which will be shown at the booking procedure on the platform. The rest of your nights shall be settled directly with the hotel upon check-out. The deposit will be automatically deducted from the hotel invoice. The number of nights originally booked serves as a basis for your hotel invoice. The hotel is entitled to charge the original nights booked in full to the client.

Payments can be made via credit card (Mastercard, Visa) or bank transfer. Please note that all banking fees will be charged to the participants. Please instruct your bank to carry out the transaction free of charge for Kuoni Tumlare.

Your payment must reach Kuoni Tumlare no later than 7 days after booking otherwise your booking will be automatically cancelled.

Cancellation Policies:

All cancellations and changes are to be addressed to Kuoni Tumlare in writing.

  • Cancelations or changes before 1st July 2022: your reservation can be cancelled or amended free of charge less of 35 EUR administration fee.
  • Cancellations or changes between 2nd July and 26th July 2022: 2 nights cancellation fee plus 35 EUR administration fee will apply.
  • Cancellations or changes received from 27th July 2022 onwards: no refund can be made. 100% cancellation fee will apply.

In case of no-show the hotel will automatically release the reservation. Full stay will be charged after the first day of no show.

Early Departure Fee: Guests will be charged in full for checking out prior to the departure date confirmed.

All refunds will be processed after the congress and will be paid in EUR. Participants unable to attend may transfer their booking to another person. 35 EUR of administration fee applies in case of a refund.

Group Bookings

Different booking, payment and cancellation conditions apply for group bookings (10 rooms and more).

3% Group Handling Fee will be charged additionally to the published hotel rates.

For hotel bookings for groups (10 rooms and more) please contact the EURETINA 2022 Hotel Booking Team directly via the group booking form. Please feel free to download the official hotel brochure for your further reference.

The Hotel Booking Team can also be reached under the following contact details:

T: +420 234 747 431

E [email protected]

Travel Health & Safety

For travel to and from Hamburg, participants are advised to ensure that they have the correct coronavirus documents or tests and that they comply with all local regulations (including quarantine and testing when necessary) in Germany during their stay and in their country of origin on their return. Kuoni Tumlare or EURETINA is not responsible for any expenses involved in not having the correct documentation for travel, or in not respecting the regulations in place at the time of booking, during travel, or during the stay in the host country.

It is not possible to list all the different requirements for every country and regulations can change at short notice. So, please check the latest official government information for your departure and arrival destinations before travelling. The latest information for travel to Germany is available here. You should also check with your transport company (airline, train, ferry, coach, …) for any additional regulations.

We highly recommend obtaining travel insurance for your hotel and flight bookings to account for any changes in travel plans due to COVID-19. Kuoni Tumlare Congress and EURETINA are not responsible for any travel cancellations as a result of COVID-19.

KUONI Tumlare Congress is in close contact with all contracted hotels in order to ensure that all hotels have taken measures to permit the adherence of all current regulations regarding COVID-19 of the city of Hamburg and the country of Germany. All hotels have extensive social distancing and hygiene concepts of which KUONI Tumlare Congress can inform upon guests/group leaders request. Those measures will be brought to the attention of all guests through corresponding signage throughout the hotel. KUONI Tumlare Congress and the hotels cannot be held responsible for the appropriate for whether all attendees follow the recommendations and will be not made liable for potential infection with COVID-19.


Should technical reasons beyond the control of the organisers make any changes necessary, they cannot be held responsible. Kuoni Tumlare shall act as a mediator only and cannot be held responsible for any loss incurred or any damage inflicted on persons or objectives irrespective of whatsoever cause. Only written arrangements shall be valid. German law shall apply and place of jurisdiction is Hamburg.